Returns & Exchanges
At Brown's Shoe Fit WDM, we want to ensure you find the perfect fit and style for your lifestyle. If you are not completely satisfied with your purchase, you may return unworn merchandise in its original packaging within 30 days for a full refund or exchange.
Verify Condition
Ensure that your footwear is in brand-new, unworn condition and includes the original box and all manufacturer tags.
Gather Documentation
Locate your original sales receipt or order confirmation email to verify your purchase date and payment method.
Visit Our Store
Bring your items to our West Des Moines location where our expert staff will inspect the return and assist you with a refund or a professional refitting.
Receive Your Refund
Once approved, your refund will be processed immediately to your original form of payment, though bank processing times may vary.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing